Returns

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Yes you can, simply contact our Customer Serviceteam and let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.

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We all change our minds from time to time. If you change your mind about a product after receiving it. You can return it only if the product is in it's original packaging and the seal is not broken, then you can simply get in touch with our customer service team and they'll take it from there.

As part of government initiative to safe guard our community against the contraction of Covid 19 , We have amended our exchange policy to align with government requirement . The Refund & Exchange of items purchased is solely limited to items that are deemed to be factory defects , we understand the inconvenience that this may cause you however we believe in a safety first approach & safe guarding our customers & employees alike is paramount. Please hold on to any purchases along with original receipts of all other items that do not meet with the above criteria , once it is permitted to resume standard operation we will gladly assist you with your request . Virgin Megastore Management will Exchange / Refund any product provided the following 4 conditions are met: The product is accompanied by the original receipt. The product is sealed and in its original condition. The product is exchanged or returned within 30 days from the date of purchase. The product is exchanged with another product of the same or higher value in which case the difference should be settled. * Products deemed to be defective are subject to after service repairs, repair work range from 10 to 21 business days from the date that they are handed in to Virgin Megastore.

If you change your mind about any order on our site, you can return the product to your nearest Bongo Gadgets Store providing they meet with the terms of our Exchange / Refund policy.

Yes, you can contact our customer service team to update your address details prior to dispatching your order.