Warranty

To guarantee customer satisfaction, we offer warranty on all products.

Bongo Gadgets Warranty

BongoGadgets.com warranty plans help cover your purchased items against problems that occur after purchase.The warranty plans cover different types of problems such as malfunctions, drops or spills.

All warranty claims are managed by BongoGadgets.com authorized service centers. You can choose from different plans listed below when making a purchase. Not all items are covered by a BongoGadgets.com warranty plan; always check the item listing to know if it includes warranty benefits.

If an item is not stored, packed and shipped by BongoGadgets.com, it is not covered by a BongoGadgets.com warranty, but it might be covered by a warranty offered directly by the Seller. If applicable this information will be mentioned in the description of the item on the website.

 

Bongo Gagdets Warranty Plans

 3 months Warranty6 months Warranty1 Year Warranty
Warranty Duration 3 months 6 months 1 Year
Electronic malfunction * * *
Cracked Screens x x x
Drops x x x
Water Spills x x x
Deductible No No No
Price FREE $50 $100

 

 

How to issue a claim

If an item is not stored, packed and shipped by BongoGadgets.com, it is not covered by the BongoGadgets.com Warranty.

 

1 - Call our customer support number(+255) 715 979493 or contact us.

2 - A pick-up will be scheduled by one of our courier services.

3 - Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier.

4 - Item will be inspected. If the terms apply, the item will be repaired.

 

FAQ

If the serial number is removed from the item’s box, BongoGadgets.com will not be able to cover the costs of repair. Please make sure not to tamper with the serial number or remove it. In case this happens, please contact us, we might be able to help.

 

All items bought outside Tanzania , we can repair it for you, but there will be a charge for it.

 

Your item will benefit of unlimited electronic malfunction repairs, if it’s covered by any of BongoGadgets.com Warranties.

 

BongoGadgets.com currently doesn’t offer extended warranty on the items that fall under manufacturer warranty.

 

Unfortunately you can only purchase a warranty for an item during the process of buying the item. After the payment is done you will not be able to purchase a warranty.


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